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2 months ago
About the Role:
Futura Design Limited is seeking a highly skilled Customer Billing Specialist to join our team. As a key member of our Global Enablement Organization, you will be responsible for leading the end-to-end aged receivables process, driving resolution to customer concerns, and partnering with cross-functional teams to ensure healthy account balances for our clients.
Key Responsibilities:
- Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships.
- Lead end-to-end aging receivables process to ensure timely payment.
- Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues.
- Communicate with customers to resolve concerns and billing questions, and document all activity in our CRM system.
- Identify and escalate complex issues to management, as necessary.
- Ensure compliance with billing and accounting regulations and company policies.
- Support market communication via email in languages other than English and German, as needed.
- Analyze and report on accounts receivable and billing metrics.
- Issue dunning letters & suspension of service notifications.
- Showcase a strong balance between protecting revenue and doing what is right for the customer.
Requirements:
- Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field.
- Proven track record of resolving complex customer concerns and aged receivables.
- Proficiency in English & German.
- Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing.
- Experience working with cross-functional teams and in a global, multi-market environment.
- Excellent communication, listening and interpersonal skills.
- Adaptability and flexibility.
- Accountability and execution oriented.
- Curious/challenges the status quo.
- Creativity and critical thinking skills.
- Self-confidence and the ability to work independently.
Preferred Requirements:
- Experience with CRM, billing, and accounts receivable software.
- Proficiency in English & German, French desirable.
- Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment.
