Customer Service Representative
4 weeks ago
At Tesco, we're committed to serving our customers, communities, and planet a little better every day. As a Colleague in one of our centres, you'll be part of a team that helps to serve our customers a little better every day.
• You'll meet great people, learn new things, and be part of an expert diverse team where everyone is welcome.
• Whether you're looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
Your Responsibilities
Delivering your part of our customer shopping trip by:
• Carrying out clean as you go routines, using the clean as you go tools.
• Keeping aisles clear of congestion when replenishing or picking products.
• Working in a clean, tidy, and organized manner and taking any equipment that needs cleaning out of use.
• Following the warehouse/storage plan, putting everything back in its place.
• Ensuring trays used for picking are clean, taking dirty trays out of use to be cleaned.
Regularly replenishing products so customers can get what they want:
• Filling products that matter most to our customers first if there are gaps.
• Making sure you know where products have moved to after merchandising activity.
• Pulling stock forward and removing cardboard so products are easily visible.
• Keeping the warehouse organized, putting everything back where it belongs.
• Completing any stock routines accurately and on time.
• Picking online customers' shopping accurately, with the best possible quality and freshness, completing substitutions as required.
• Making sure items picked are of the highest standard of quality, with the best possible date for fresh products.
What You'll Need
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
• Acting quickly to respond to the changing needs of our customers and embracing change within your store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.
• Sharing ideas with your Manager and other colleagues on how we can improve our store for customers.
What's in it for You
We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
Please note:
• If you are applying for a vacancy on a Flexible Contract this means that we will contract you for a certain amount of hours per week, but we may ask you to increase your hours based on the availability you provide us with at interview.
For example:
• You may be contracted for a 4-hour shift on a Wednesday, but we may ask you to work 7.5 hours on that day, as long as we give over 2 hours' notice and you informed us at interview that you are happy to increase your hours on a Wednesday.
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities, and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
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