Mandarin and English Support Officer

3 weeks ago

Belfast, United Kingdom United Kingdom Education Centre Full time

Job Title: Mandarin and English Support Officer

Contract Type: Full-time Permanent

Working Hours: 9am - 5:30pm, Monday to Friday

Location: Portsmouth or Belfast (onsite)

Salary: £25,000 per annum

Job Overview:

We are seeking a highly organized and customer-focused individual to join our team as a Mandarin and English Support Officer. As a key member of our support team, you will be responsible for providing exceptional administration support and customer service to international students, ensuring a seamless experience throughout their application process.

Key Responsibilities:

  • Assist in the recruitment of international students and contribute to achieving recruitment targets.
  • Provide high-quality after-sales consultation and customer service to students and stakeholders.
  • Manage the entire application process, including processing student applications, tracking progress, and updating information in student files.
  • Liaise with universities and students to track applications, arrange interviews, and address general or specific enquiries.
  • Support the recruitment of international students and contribute to achieving recruitment targets.
  • Participate in company training and deliver information sessions as required.
  • Maintain effective communication with colleagues and keep the centre manager informed of application statuses or problems.

Requirements:

  • University degree in any discipline.
  • At least 1 year of administration experience in the education industry.
  • Excellent written and verbal communication skills in English and Mandarin.
  • Excellent customer service and communication skills.
  • Responsibility, maturity, organization, and honesty.
  • Ability to work independently with minimal supervision and as part of a team.
  • Ability to meet targets and deadlines and work well under pressure.
  • Ability to demonstrate initiative to develop and improve services.
  • Permission to work in the UK by the start of employment.

How to Apply:

If you are interested in this position, please send us your CV and a cover letter to the email address provided.

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