Scheduler

3 weeks ago


West Byfleet, United Kingdom Mainstay Facilities Full time
About the Role

We are seeking a highly organized and detail-oriented Scheduler to join our team at Mainstay Facilities. As a key member of our operations team, you will play a pivotal role in ensuring the smooth delivery of maintenance services to our customers.

Key Responsibilities
  • Manage operative diaries and schedules to ensure efficient use of resources
  • Liaise with customers to rebook appointments and resolve any issues
  • Coordinate the delivery of customer solutions and administer customer feedback
  • Support resource planning and confirm holiday rotas
  • Promote customer service excellence and maintain a positive relationship with customers
  • Run reports and maintain system information and data
  • Liaise with internal teams to ensure seamless service delivery
Requirements
  • Experience in a planned and maintenance environment
  • Awareness of safe working practices within a facilities management or building environment
  • Excellent communication and organizational skills
  • Intermediate/Advanced Excel and Microsoft packages
  • Ability to work accurately to deadlines in a pressurized environment
What We Offer
  • Up to 6% contributory pension scheme
  • 25 Days annual leave
  • Volunteer leave
  • One paid professional subscription
  • Life Assurance Policy
  • Employee discount and reward schemes
  • Training opportunities and qualifications within a supportive environment

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