Senior Operations Manager

5 days ago


United Kingdom Bracken Court Hotel Full time £60,000
Hotel Operations Manager Opportunity

The Bracken Court Hotel is seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our management team, you will be responsible for the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:
  • Manage a team of up to 45+ people on busy shifts, providing guidance and support to ensure excellent customer service and high-quality standards.
  • Work closely with the senior team to develop and implement strategies for the hotel, including sales and marketing initiatives.
  • Collaborate with the hotel's Management Team to ensure adherence to company policies and procedures.
  • Develop and implement training programs for staff and HODs to enhance their skills and knowledge.
  • Monitor and analyze hotel financials, identifying areas for improvement and implementing cost-saving measures.
  • Ensure that all hotel systems and software are up-to-date and functioning correctly.
Requirements:
  • Proven experience in hotel operations management, with a strong understanding of hotel financials and systems.
  • Excellent leadership and people management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
  • Fluent in English, both written and spoken.
Benefits:
  • Free parking
  • Free staff meals while on duty
  • Excellent training opportunities
  • Staff reward and recognition initiatives
  • Company pension scheme
  • Health insurance scheme (reduced rates)
  • EAP programme (employee assistance/wellness programme)


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