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Reception Shift Leader Position
2 months ago
Platinum Recruitment Consultancy is working in partnership with a popular hotel in London to find a skilled Reception Shift Leader to join their team.
Key Responsibilities:- Supervise the Reception team to meet and exceed standards
- Handle complaints or queries in an efficient and professional manner
- Maximise room sales by dealing with all enquiries and sales leads
- Complete reception duties, including checking guests in and out, dealing with postings, balancing and banking
- Monitor revenue figures and ensure targets are met
- Ensure the hotel switchboard is answered as per company standards, with all messages correctly handled and processed to guest rooms immediately
- Assist with training and mentoring new staff
- Help the manager with any other work needed
- Minimum of 2 years of experience as a hotel Receptionist within a 4 or 5-star hotel background
- Ideal knowledge of the London corporate and leisure market
- Previous supervisory or leadership experience
- Proficiency with Opera PMS
As a successful Reception Shift Leader, you will have a strong understanding of customer service and be able to lead a team to deliver exceptional results. If you have the skills and experience required for this role, we would like to hear from you.