Incident Response Manager
1 week ago
Comcast Technology Solutions is a software technology company that helps media and entertainment businesses solve their unique media management and video publishing requirements. We are seeking an Incident Response Manager to join our Global Operations team.
Responsibilities- Lead service incident investigations to resolution to ensure service availability of CTS' product offerings 24x7.
- Ensure all key resources are engaged and focused on remediation.
- Follow our incident management framework in a consistent manner.
- Work with a team of incident managers in a follow-the-sun rotation to partner closely with on-call service engineers and engineering leaders around the world.
- Drive the incident communications strategy and execution across CTS.
- Drive and rely on key performance measures, which will be critical to validating performance and service health.
- Partner closely with Product engineers across CTS to promote a culture of operational excellence.
- Contribute to using and extending the CTS framework to build an incident management toolset.
- Be a proponent to drive and guide your co-workers to embrace the value of the industry-standard approach of managing incidents.
We are looking for a forward-thinking, enthusiastic problem solver who loves a challenge and constantly evaluates and questions. You should have:
- 5+ years of experience managing incidents and running incident management programs, preferably in large-scale global environments.
- 3+ years of experience working with services running in public cloud platforms such as AWS, Azure, or Google Cloud.
- Understanding of web services (HTTP, Web API, Web protocols).
- Familiarity with System observability (Datadog or Splunk).
- Previous experience in ICS (Incident Command Systems) framework and familiarity with ServiceNow.
- Exceptional verbal and written communication skills.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
We provide best-in-class Benefits to eligible employees, including an array of options, expert guidance, and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life.
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