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Healthcare Support Specialist

3 months ago


Morecambe, Lancashire, United Kingdom Bay Medical Group Full time

Position Overview

We are seeking dedicated and customer-oriented Healthcare Support Specialists to become part of our welcoming team. This role is essential in ensuring a positive experience for our patients, requiring exceptional customer service abilities. While prior experience in the healthcare sector is not mandatory, a genuine interest in contributing to a team focused on enhancing patient care is essential.

Role Details

This recruitment drive aims to fill multiple Healthcare Support Specialist positions. The contracted weekly hours for these roles will range from 30 hours per week. Working hours will vary, with shifts scheduled between early mornings and late evenings on a rotational basis. Shift schedules will be communicated two weeks in advance.

Although you will have a primary location, you may be required to assist at any of our facilities as needed. Additionally, some shifts may involve working in our dedicated support center.

We encourage applications from individuals who excel in delivering exceptional customer service and possess strong communication and IT skills. A flexible mindset and the ability to work collaboratively within a team are highly valued.

Key Responsibilities

As a representative of our organization, you will:

  • Serve as the initial point of contact for all patients and visitors, whether in person, over the phone, or online.
  • Collaborate with the healthcare team to facilitate effective communication among patients, healthcare professionals, and external agencies.
  • Adhere to established protocols and procedures to deliver a high-quality service.
  • Perform general administrative and reception duties as required.

What We Offer

Joining our team provides you with:

  • A thorough orientation and training program.
  • Access to a comprehensive benefits package.
  • Opportunities for career advancement in customer service and healthcare administration.
  • A generous annual leave policy, starting at 20 days plus 8 public holidays, increasing with service.
  • Access to additional employee benefits and wellness programs.

About Our Organization

Bay Medical Group is committed to delivering high-quality healthcare services to our community. We operate across multiple locations and serve a diverse patient population. Our focus is on collaboration with other healthcare providers to enhance the health and well-being of those we serve.

We value our employees and strive to create a supportive work environment that fosters professional growth and development.

Application Process

We reserve the right to close this vacancy early if we receive a sufficient number of applications.