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PCN Manager

2 months ago


Farnborough, Hampshire, United Kingdom Voyager Family Health Full time
About the Role

The PCN Manager will play a key role in leading and supporting the development of the Farnborough Primary Care Network. This is a challenging and rewarding opportunity for an experienced professional to make a real difference in the lives of patients and communities.

Main Responsibilities
  • Provide strategic transformation support and leadership to member practices, working to break down challenges to implementation across the population.
  • Develop strong relationships and engage with a wide range of stakeholders to ensure collaborative approaches to service development and delivery, and to improve integration with broader community services.
  • Manage agreed projects, focusing on developing partnerships across primary care, community services, social care, mental health, the voluntary sector, and secondary care.
  • Disseminate new information across member practices, coordinate shared learning events, and actively support integrated ways of working while promoting standardisation for efficiency purposes.
  • Secure the PCN's resilience by actively seeking development opportunities and coordinating proposals.
  • Recruit and integrate new roles into primary care teams, acting as line management for these new staff.
About the Team

Voyager Family Health is a group of 6 GP Practices working together with a range of local providers to offer personalised and coordinated health and social care to our 65,000-patient population.

Person Specification
  • Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector.
  • Good practical and conceptual knowledge of healthcare improvement methods and practices.
  • Experience of managing accounting procedures, including budget and cash flow forecasting.
  • Experience of performance management, including appraisal writing, staff development, and disciplinary procedures.
  • Experience of workforce planning, forecasting, and development.
  • Experience of working at a senior level in a project and/or transformation and/or business management area.
Desirable
  • Understanding of the governmental policy direction for primary, community, and secondary care and as evidenced in the Five Year Forward View.
  • Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices.
  • Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract.
  • Experience of successfully developing and implementing projects, including establishing working relationships with PCN stakeholders.
  • Experience of identifying and interpreting governmental policy.
Skills
  • Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, and face-to-face.
  • Excellent interpersonal, influencing, negotiation, and organisation skills with the ability to constructively challenge the views and practices of managers and clinicians.
  • Ability to develop business cases.
  • Knowledge of IT systems, including ability to use word processing skills, emails, and the internet to create simple plans and reports.
  • Be flexible and able to manage sudden and unexpected demands.
  • Effective time management (planning and organising).
  • To be a strategic thinker and planner with the ability to consider and act upon complex issues.
  • To be able to prioritise own work effectively and to direct activities of others.
  • Demonstrate personal accountability, emotional resilience, and work well under pressure.
Other Requirements
  • Flexibility to work outside of core office hours.
  • Disclosure Barring Service (DBS) check.
  • Evidence of continuing professional development.
  • Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home.
Personal Qualities
  • Ability to follow legal, ethical, professional, and organisational policies/procedures and codes of conduct.
  • Ability to use own initiative, discretion, and sensitivity.
  • Able to get along with people from all backgrounds and communities, respecting lifestyles, and diversity.
  • Flexible and cooperative.
  • Ability to identify risk and assess/manage risk when working with individuals.
  • Sensitive and empathetic in distressing situations.
  • Able to provide leadership and to finish work tasks.
  • Problem-solving and analytical skills.
  • Ability to maintain confidentiality.
  • Professional calm and efficient manner.
  • Effective organiser, influencer, and networker.
  • Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
Qualifications
  • Good standard of education with excellent literacy and numeracy skills.
  • Leadership and/or management qualification.