Customer Service Training Specialist
2 weeks ago
Paradigm Housing Seeks a Customer Service Training Specialist
We are looking for a dedicated individual to fill the role of Customer Service Training Specialist in our dynamic team. As a specialist in training design and delivery, you will play a crucial role in equipping our Customer Service Advisors with the knowledge and skills they need to excel in their roles and progress within the company.
Key Responsibilities:
- Collaborate with the Learning and Development team to create and implement training programs that enhance customer service skills.
- Evaluate the effectiveness of training programs and drive improvements in the overall customer experience.
- Contribute to the continuous improvement of our contact center operations.
Requirements for the Role:
- Experience in designing and delivering learning programs.
- Proficiency in face-to-face, virtual, and digital learning design.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Excellent communication and presentation skills.
- Proficient in Microsoft Office applications.
Benefits of Joining Our Team:
- Generous holiday allowance.
- Competitive pension scheme.
- Health cash plan.
- Opportunities for professional growth and development.
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