Network and Infrastructure Manager
4 weeks ago
We are seeking an experienced IT Infrastructure and Applications Manager to join our Technology team in Bristol. As a key member of our IT Ops Team, you will be responsible for leading the IT Infrastructure Team and ensuring the delivery of all IT network and infrastructure platforms to support our enterprise applications and related services.
Your primary focus will be on meeting or exceeding Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), including the measurement and monitoring of relevant Key Performance Indicators (KPIs). You will also be responsible for controlling spend while maintaining a customer-focused approach by building relationships with key stakeholders.
Key Responsibilities- Ensure the firm's IT network and infrastructure meet agreed availability and performance KPIs, with sufficient capacity to support planned growth and flexibility to meet unplanned growth in a timely manner.
- Ensure the Confidentiality, Integrity, and Availability of the firm's network and infrastructure and Information Assets in accordance with the firm's Information Security Management System (ISMS) and contractual agreements with clients.
- Verify that all enterprise/back-end physical, cloud, and software assets are supported, maintained, and managed through their full lifecycle, with all assets recorded and properly licensed.
- Confirm that support services are available from the IT Application and Services Team (and their suppliers) as defined in the relevant SLAs and OLAs.
- Meet or exceed SLAs and OLAs for which the IT Network & Infrastructure Team are responsible, including the measurement and monitoring of relevant KPIs.
- Excellent people leadership skills, with a fundamental understanding of infrastructure (both cloud and on-premise) to underpin a modern tech stack.
- Ability to support the TLT digital aspirations and roadmap.
- Substantial experience in a technical management role, managing a team and third-party suppliers delivering infrastructure to at least 2,000 end-users in a multi-site business-to-business services organization.
- Experience of selection, implementation, and operational support of technologies and services currently used by the firm, including Microsoft Cloud Technologies, Active Directory, Group Policy, SCCM, etc.
- Experience of selection, implementation, and operational support of infrastructure and related services, e.g., VMWare (virtualization and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, BES, Mobile Iron, Video Conferencing, and Audio-Visual Equipment, etc.
- Broad understanding of other areas of IT, including IT Service Delivery, IT Training, Programme & Project Management, etc.
- Substantial experience of working within an ITIL environment with excellent knowledge of incident, problem, and change management.
- Experience of working with disaster recovery and business continuity.
- Desirable to own previous law firm or similar partnership/professional services experience, including an understanding of commonly used legal applications and services.
TLT is a fast-paced, fast-growing, and forward-thinking law firm that helps clients stay one step ahead. We work with high-profile clients in innovative sectors, with local, national, and international reach. Our purpose is to protect, prepare, and progress our clients for what comes next, and it's essential that we do the same for our people, our planet, and our communities too.
Our BenefitsWe value our employees highly and want you to feel valued. You'll receive a competitive salary with an annual pay review, access to an extensive range of benefits via our flexible benefits scheme, including 25 days holiday (increasing to 30 days based on length of service) and private medical insurance.
We have a progressive, fully flexible working approach, empowering our people to work in a place and at a time that meets their needs, those of their clients, and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.
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