Network and Infrastructure Manager
2 weeks ago
We are seeking an experienced IT professional to lead our IT Infrastructure Team, responsible for delivering high-quality network and infrastructure services to support our business applications and services.
The successful candidate will have a strong technical background, with experience in managing a team and third-party suppliers delivering infrastructure to a large, multi-site organization. They will be responsible for ensuring the firm's IT network and infrastructure meet agreed availability and performance KPIs, and for controlling spend while maintaining a customer-focused approach.
Key Responsibilities- Lead the IT Infrastructure Team, responsible for delivering high-quality network and infrastructure services.
- Ensure the firm's IT network and infrastructure meet agreed availability and performance KPIs.
- Control spend while maintaining a customer-focused approach.
- Manage a team and third-party suppliers delivering infrastructure to a large, multi-site organization.
- Ensure the Confidentiality, Integrity and Availability of the firm's network and infrastructure and Information Assets.
- Check that all enterprise / back-end physical, cloud and software assets are supported, maintained and managed through their full lifecycle.
- Confirm that support services are available from the IT Application and Services Team (and their suppliers) as defined in the relevant SLAs and OLAs.
- Meet or exceed the SLAs and OLAs for which the IT Network & Infrastructure Team are responsible.
- Excellent people leadership skills.
- Fundamental understanding of infrastructure (both cloud and on premise) to underpin a modern tech stack.
- Ability to support the TLT digital aspirations and roadmap.
- Substantial experience in a technical management role, managing a team and third-party suppliers delivering infrastructure to at least 2,000 end-users in a multi-site business-to-business services organization.
- Experience of selection, implementation and operational support of technologies and services currently used by the firm, including Microsoft Cloud Technologies, Active Directory, Group Policy, SCCM, etc.
- Experience of selection, implementation and operational support of Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, BES, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.
- Broad understanding of other areas of IT including IT Service Delivery, IT Training, Programme & Project Management, etc.
- Substantial experience of working within an ITIL environment with excellent knowledge of incident, problem and change management.
- Experience of working with disaster recovery and business continuity.
TLT is a fast-paced, fast-growing and forward-thinking law firm that helps clients stay one step ahead. We work with high-profile clients in innovative sectors, with local, national and international reach. Our purpose is to protect, prepare and progress our clients for what comes next, and it's essential that we do the same for our people, our planet and our communities too.
Our BenefitsWe value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review, and access to an extensive range of benefits via our flexible benefits scheme, including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
We have a progressive fully flexible working approach, empowering our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.
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