IT Network

3 weeks ago

Bristol, Bristol, United Kingdom TLT LLP Full time

We are seeking an experienced IT Network & Infrastructure Manager to join our Technology team in Bristol.



About the Role

This is a highly technical role that requires a strong understanding of infrastructure and technology. You will be responsible for leading the IT Infrastructure Team and ensuring that the firm's IT network and infrastructure meet agreed availability and performance KPIs.



Responsibilities

As our IT Infrastructure & Applications Manager, your day-to-day remit will include:




  • Ensuring that the firm's IT network and infrastructure meet agreed availability and performance KPIs and that the firm's network and infrastructure has sufficient capacity to support planned growth.
  • Ensuring the Confidentiality, Integrity and Availability of the firm's network and infrastructure and Information Assets in accordance with the requirements of firm's ISMS and contractual agreements with clients.
  • Checking that all enterprise / back-end physical, cloud and software assets are supported, maintained and managed through their full lifecycle and that all assets are recorded and properly licensed.
  • Confirming that support services are available from the IT Application and Services Team (and their suppliers) as defined in the relevant SLAs and OLAs.
  • Meeting or exceeding the SLAs and OLAs for which the IT Network & Infrastructure Team are responsible, including the measurement and monitoring of relevant KPIs.


Requirements

We are looking for an experienced technical professional with a strong understanding of infrastructure and technology. You will need to have:




  • Excellent leadership skills and experience of managing a team.
  • A fundamental understanding of infrastructure (both cloud and on premise) to underpin a modern tech stack.
  • Substantial experience in a technical management role, managing a team and third-party suppliers delivering infrastructure to at least 2,000 end-users in a multi-site business-to-business services organisation.
  • Experience of selection, implementation and operational support of technologies and services currently used by the firm, including: Microsoft Cloud Technologies, Active Directory, Group Policy, SCCM, etc.
  • Experience of selection, implementation and operational support of Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, BES, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.
  • A broad understanding of other areas of IT including IT Service Delivery, IT Training, Programme & Project Management, etc.
  • Substantial experience of working within an ITIL environment with excellent knowledge of incident, problem and change management.
  • Experience of working with disaster recovery and business continuity.
  • Desirable to have previous law firm or similar partnership/professional services experience, including an understanding of commonly used legal applications and services.


About TLT

TLT is a fast-paced, fast-growing and forward-thinking law firm that helps clients stay one step ahead. We have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US.



We are committed to protecting, preparing and progressing our clients for what comes next, and it's essential that we do the same for our people, our planet and our communities too.



Benefits

We value our employees highly and offer a competitive salary with an annual pay review, as well as an extensive range of benefits via our flexible benefits scheme, including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.



We have a progressive fully flexible working approach, empowering our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm.

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