Help Desk Support Specialist

2 weeks ago


Newport, Newport, United Kingdom Acorn by Synergie Full time
{"title": "Help Desk Administrator Role", "description": "Job Summary

Acorn by Synergie is seeking an experienced Help Desk Administrator to join their team in Newport. The ideal candidate will have a strong background in administration and customer service, with excellent communication and problem-solving skills.

Key Responsibilities
  • Manage incoming calls and emails, providing a professional and friendly point of contact for customers.
  • Log calls into the CAFM system and allocate tasks to engineers or subcontractors.
  • Monitor CAFM data to ensure accurate creation, assignment, prioritization, and categorization of helpdesk work orders.
  • Liaise with Contract staff and subcontractors to ensure timely completion of tasks and accurate data entry.
  • Collaborate with the Contract Manager to develop and enhance service and reporting processes.
Requirements
  • Experience working on a help desk or in a customer-facing role.
  • Strong administration and organizational skills.
  • Excellent communication and problem-solving skills.
  • Proficiency in basic Microsoft packages.
Working Hours

Monday to Friday, 8:00am to 4:30pm.

Acorn by Synergie acts as an employment agency for permanent recruitment.

", "lang_code": "en-US"}

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