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Senior Client Services Manager

2 months ago

Norwich, Norfolk, United Kingdom Home Group Full time
Job Title: Senior Client Services Manager

About the Role:

We are seeking an experienced Senior Client Services Manager to lead our Norwich team in delivering person-centred housing related support. As a key member of our management team, you will be responsible for managing our service accommodating single men who are homeless, supporting them to move from street homelessness into safe and supportive accommodation.

Key Responsibilities:

  • Lead a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts and customer satisfaction surveys.
  • Be the Safeguarding Lead for the service, ensuring Health and Safety checks and risk assessments are completed and recorded accurately.
  • Manage contracts, budgets, and KPIs, liaising with stakeholders and commissioners.
  • Manage individual and team performance using coaching skills, assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.

What We Offer:

  • Flexible working hours, with a negotiable work pattern.
  • Able to use technology for record keeping, monitoring service delivery performance, and managing budgets.
  • An Enhanced DBS check, paid for by us.
  • A supportive and collaborative team environment.
  • Opportunities for career growth and development.

About Us:

Home Group is a leading provider of housing and support services, committed to making a positive difference in the lives of our customers and colleagues. We value diversity, inclusion, and equality, and strive to create a workplace where everyone feels valued and supported.

How to Apply:

If you are a motivated and experienced leader, passionate about delivering person-centred services, please submit your application, including your CV and a covering letter, outlining your experience and qualifications for this role.