Senior Client Service Manager

4 weeks ago


Norwich, Norfolk, United Kingdom NielsenIQ Full time
Senior Client Service Manager

The Senior Client Service Manager will oversee a team of Client Service Managers/Executives, leading our engagement within client account groups. This role involves overall accountability for service delivery to customers, ensuring consistently high levels of performance in the team while supporting professional development.

Key Responsibilities
  • Manage a team of Client Service Managers/Executives, providing guidance and support to ensure high levels of performance.
  • Collaborate with the Western Europe Retail Service Lead to define best practices for commercial tasks and develop a clear split of responsibilities across roles in the team.
  • Work with team members to create Account Development Plans, outlining objectives, goals, strategies, and measures for relevant accounts.
  • Ensure the team is performing well against key commercial KPI metrics, reviewing and addressing performance regularly.
Requirements
  • Extensive experience in a customer service role, preferably in a business-to-business environment.
  • Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
Benefits
  • Generous pension scheme.
  • Private medical insurance.
  • Life assurance.
  • Gym membership discounts.
  • Cycling solutions scheme.
  • Holiday entitlement plus additional holiday purchase options.
  • Refer a friend scheme.
  • Local discounts (cinema tickets, retailers, etc.).
  • Flexible working environment.
  • Employee assistance program (EAP).

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View.

At NielsenIQ, we are committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.



  • Norwich, Norfolk, United Kingdom NielsenIQ Full time

    Job Title: Senior Client Service ManagerAt NielsenIQ, we are seeking a highly skilled and experienced Senior Client Service Manager to join our team. As a key member of our client service team, you will be responsible for managing a team of Client Service Managers/Executives and leading our engagement within client account groups.Key Responsibilities:Manage...


  • Norwich, Norfolk, United Kingdom NielsenIQ Full time

    Job Title: Senior Client Service ManagerAt NielsenIQ, we are seeking a highly skilled and experienced Senior Client Service Manager to join our team. As a key member of our client service team, you will be responsible for managing a team of Client Service Managers/Executives and leading our engagement within client account groups.Key Responsibilities:Manage...

  • Senior Tax Manager

    3 weeks ago


    Norwich, Norfolk, United Kingdom Hays Senior Finance Full time

    Job Title: Senior Tax ManagerHays Senior Finance is seeking a highly skilled Senior Tax Manager to join our team. As a Senior Tax Manager, you will be responsible for providing tax services to our clients, including preparing tax returns, computations, and providing tax advice and support.Key Responsibilities:Prepare and review partnership tax returns,...


  • Norwich, Norfolk, United Kingdom NielsenIQ Full time

    Job Title: Senior Client Service ManagerJob Summary:The Senior Client Service Manager will lead a team of Client Service Managers/Executives in delivering exceptional service to our client account groups. This role requires strong leadership and management skills, with a focus on driving business results and ensuring high levels of customer satisfaction.Key...


  • Norwich, Norfolk, United Kingdom NielsenIQ Full time

    Senior Client Service ManagerAt NielsenIQ, we're seeking a highly skilled Senior Client Service Manager to lead our client engagement teams. As a key member of our organization, you will be responsible for delivering exceptional service to our clients, driving business growth, and fostering strong relationships with our stakeholders.Key...


  • Norwich, Norfolk, United Kingdom NielsenIQ Full time

    Senior Client Service ManagerAt NielsenIQ, we're seeking a highly skilled Senior Client Service Manager to lead our client engagement teams. As a key member of our organization, you will be responsible for delivering exceptional service to our clients, driving business growth, and fostering strong relationships with our stakeholders.Key...


  • Norwich, Norfolk, United Kingdom Nielseniq Full time

    Senior Client Service Manager - M6 (Maternity Cover)Full-timeWe are seeking a highly experienced Senior Client Service Manager to lead our engagement within our client account groups. As a key member of our team, you will be responsible for managing a team of Client Service Manager/Executives and ensuring consistently high levels of performance in your team...


  • Norwich, Norfolk, United Kingdom Nielseniq Full time

    Senior Client Service Manager - M6 (Maternity Cover)Full-timeThe Senior Client Service Manager will oversee a team of Client Service Managers/Executives, leading our engagement within client account groups. You will be accountable for delivering exceptional service to customers, ensuring high levels of performance in your team while supporting their...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Client Services Administrator OpportunityWe are seeking a highly organized and detail-oriented Client Services Administrator to join our dynamic team in Norwich. As a key member of our client-facing administration team, you will be responsible for providing exceptional support to our clients and colleagues.Key Responsibilities:Drafting and preparing...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Job DescriptionWe are seeking an experienced Client Services Support Administrator to join our team at Service Service Employment Agency Limited.The ideal candidate will have a strong background in financial services, with a minimum of two years' experience working in an IFA Practice setting or a similar role. They will have previously used the back-office...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Job Title: Client Services Support AdministratorWe are seeking an experienced Client Services Support Administrator to join our team at Service Service Employment Agency Limited. As a key member of our team, you will be responsible for providing exceptional support to our clients and colleagues.Key Responsibilities:Provide administrative and technical...


  • Norwich, Norfolk, United Kingdom Baldwin Risk Partners Full time

    Job Title: Senior Client Service SpecialistAt Baldwin Risk Partners, we're seeking a highly skilled Senior Client Service Specialist to join our team. As a key member of our Client Service team, you will be responsible for managing small business renewal accounts from start to finish, working closely with new business advisors, and providing exceptional...


  • Norwich, Norfolk, United Kingdom Baldwin Risk Partners Full time

    Job Title: Senior Client Service SpecialistAt Baldwin Risk Partners, we're seeking a highly skilled Senior Client Service Specialist to join our team. As a key member of our Client Service team, you will be responsible for managing small business renewal accounts from start to finish, working closely with new business advisors, and providing exceptional...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Job DescriptionWe are seeking a highly skilled Senior Financial Services Consultant to join our team at Service Service Employment Agency Limited. As a Senior Financial Services Consultant, you will be responsible for providing administration and general support to an Employee Benefits Consultant in the day-to-day running of client accounts across a range of...

  • Senior Client Manager

    4 weeks ago


    Norwich, Norfolk, United Kingdom Public Practice Recruitment Ltd Full time

    Senior Client Manager Job OpportunityWe are seeking a highly skilled and experienced Senior Client Manager to join our team at Public Practice Recruitment Ltd.This is a fantastic opportunity to work with a reputable accountancy practice in Norwich, with a strong presence in the East of England and across the UK.About the RoleManage a portfolio of clients,...


  • Norwich, Norfolk, United Kingdom NielsenIQ Full time

    Job DescriptionThe Senior Client Service Manager will oversee a team of Client Service Managers/Executives, leading our engagement within client account groups. This role is accountable for delivering exceptional service to customers and ensuring high levels of performance within the team.Key Responsibilities:Manage team performance against key Commercial...

  • Tax Advisory Manager

    3 weeks ago


    Norwich, Norfolk, United Kingdom Hays Senior Finance Full time

    Job Title: Tax Advisory ManagerWe are seeking a highly skilled Tax Advisory Manager to join our collaborative team, providing Tax Advisory services to a diverse range of clients, including start-ups, scale-ups, private businesses, and FTSE listed multinationals.Key Responsibilities:Provide expert trust tax knowledge and a wide understanding of personal...

  • Senior Tax Accountant

    3 weeks ago


    Norwich, Norfolk, United Kingdom Hays Senior Finance Full time

    Senior Tax AccountantHays Senior Finance is seeking a highly skilled Senior Tax Accountant to join our team. As a Senior Tax Accountant, you will be responsible for providing tax services to our business owners, including preparing partner tax returns, computation of LLP tax return, and offering tax advice and support.Key ResponsibilitiesPrepare and review...


  • Norwich, Norfolk, United Kingdom Baldwin Risk Partners Full time

    Are you passionate about delivering exceptional customer service and creating tailored risk management solutions for small businesses? Do you have a strong understanding of insurance products and a keen analytical mind?We're seeking a Senior Client Service Specialist to join our team at Baldwin Risk Partners. In this role, you will be responsible for...


  • Norwich, Norfolk, United Kingdom Contract Personnel Full time

    We are seeking a highly skilled Senior Private Client Solicitor Manager to lead our busy Private Client team in Norwich.This role involves managing a growing team of lawyers handling complex Probate and Estate Planning matters for high net worth individuals.Key responsibilities include:Managing a team of lawyers to deliver high-quality legal services to...