Senior Client Service Manager

4 weeks ago


Norwich, Norfolk, United Kingdom NielsenIQ Full time
Job Title: Senior Client Service Manager

At NielsenIQ, we are seeking a highly skilled and experienced Senior Client Service Manager to join our team. As a key member of our client service team, you will be responsible for managing a team of Client Service Managers/Executives and leading our engagement within client account groups.

Key Responsibilities:
  • Manage a team of Client Service Managers/Executives to deliver exceptional client service and achieve business objectives.
  • Develop and implement strategies to improve client satisfaction and retention.
  • Collaborate with cross-functional teams to identify business opportunities and develop solutions to drive growth.
  • Lead recruitment and talent development initiatives to ensure a high-performing team.
  • Manage client relationships and communicate effectively to ensure seamless service delivery.
Requirements:
  • Extensive experience in a customer-facing role, preferably in a business-to-business environment.
  • Proven ability to develop and maintain strong client relationships.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce and are an equal opportunities employer.


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