IT Systems Engineer

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Nextech Full time

Position Title: IT Engineer

Company: Nextech

Compensation: Up to £33,000

Role Overview:

Nextech is seeking a proactive and client-oriented IT Engineer to enhance our technical support team. In this role, you will be essential in delivering exceptional technical assistance to our clients, ensuring their IT infrastructure operates seamlessly.

Core Responsibilities:

  • Deliver outstanding technical assistance to clients.
  • Identify and rectify hardware, software, and network challenges.
  • Set up, configure, and sustain IT hardware and software.
  • Administer and support Microsoft 365 and various cloud services.
  • Conduct routine system maintenance and updates.
  • Ensure all support inquiries are documented and tracked in the ticketing system.
  • Support the planning and execution of IT initiatives.
  • Maintain high customer satisfaction through effective communication and problem-solving abilities.
  • Work collaboratively with team members to exchange knowledge and establish best practices.

Required Qualifications:

  • Demonstrated experience as an IT Support Engineer or in a comparable position.
  • In-depth understanding of Windows and macOS operating systems.
  • Experience with Microsoft 365, Active Directory, and network diagnostics.
  • Familiarity with virtualization platforms such as VMware or Hyper-V.


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