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Patient Services Coordinator

2 months ago

Doncaster, Doncaster, United Kingdom Doncaster & Bassetlaw Teaching Hospitals NHS FT Full time

Job Overview

We are seeking a dedicated individual to join our medical secretary team within the ENT Department. This role is essential in ensuring the smooth administrative operation of patient pathways.

The successful candidate will have a proven track record in managing effective systems for patient administration. Flexibility to work across various sites and proficiency in producing clinical documentation using digital transcription software is required.

A strong understanding of medical terminology and previous experience in a clerical or secretarial capacity is highly advantageous. Exceptional communication skills and the ability to interact with senior staff, patients, and colleagues with professionalism and empathy are essential.

Key Responsibilities

The post holder will provide support to designated clinicians and collaborate with team members to deliver efficient administrative assistance to the clinical teams.

Key responsibilities include:

  • Managing patient pathways through the Patient Tracking List (PTL).
  • Utilizing digital transcription software to generate clinical correspondence from outpatient and inpatient visits.
  • Demonstrating knowledge of medical terminology and clerical processes.
  • Exhibiting tact and diplomacy in all communications.

About Our Organization

We are a leading acute trust, dedicated to serving a diverse population. Our commitment is to provide our team members with opportunities for professional growth and development.

We support flexible working arrangements to ensure that our employees can balance their professional and personal lives effectively. We encourage applicants from all backgrounds and communities, particularly those who are under-represented.

Benefits

We offer a comprehensive benefits package, including:

  • Extensive learning and development opportunities.
  • NHS Pension Scheme.
  • Generous holiday entitlement.
  • Health and wellbeing support.
  • Discounts on various services and products.

Qualifications and Experience

Essential Qualifications

  • Minimum of 3 GCSEs including English and Maths at Grade C or above, or equivalent experience.
  • RSA III or NVQ III or equivalent administrative qualification.
  • ECDL or equivalent qualification.

Knowledge and Skills

Essential Skills

  • Experience in a clerical or administrative role.
  • Knowledge of medical terminology.
  • Proficiency in Microsoft Office applications.
  • Customer service experience.

Personal Attributes

Essential Attributes

  • Ability to learn new practices and adapt to changing environments.
  • Calm and diplomatic approach to diverse situations.
  • Proactive and self-motivated.
  • Strong team player with a professional demeanor.

We are committed to providing a supportive and inclusive workplace for all our employees.