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Residential Services Officer

2 months ago

Accrington, United Kingdom Service Care Solutions Full time
Position: Residential Services Officer
Type: Permanent, Part Time - 17 Hours
Salary: £29,000 Pro Rata

We are looking for a committed and experienced Residential Services Officer to join our organization. This part-time role involves delivering exceptional housing management services to community members, ensuring they maintain their residences and overall well-being.

The successful candidate will act as the primary liaison for a designated community, overseeing the upkeep and standards of the area.

Key Responsibilities:

  • Oversee all facets of housing management, including Anti-Social Behaviour (ASB), arrears management, tenancy evaluations, and tenant onboarding.
  • Serve as the initial point of contact for residents, ensuring a consistent presence and providing top-notch support and housing management services.
  • Monitor and report on building safety and compliance matters.
  • Deliver prompt and effective services to tenants.
  • Lead housing management initiatives, particularly in managing ASB and arrears.
  • Maintain precise records, including Health and Wellbeing plans and compliance documentation.
  • Collaborate with commissioners, care providers, and other stakeholders to meet tenant needs.
  • Manage vacant properties and facilitate smooth tenant transitions.
  • Build strong relationships with local authority partners to ensure compliance with contractual obligations.

Requirements:

  • Proven experience in a housing management role, such as Housing Officer, Tenancy Manager, or similar.
  • In-depth knowledge of housing laws, policies, and procedures.
  • Experience in handling complex casework both in person and in writing.
  • Familiarity with multi-agency approaches to managing ASB.
  • Ability to provide sound tenancy, housing, and leasehold advice, with knowledge of best practices and compliance standards.
  • Excellent verbal and written communication skills, capable of conveying complex information clearly.
  • Strong organizational skills, with the ability to prioritize tasks and manage workload effectively.

If you possess the necessary qualifications and are passionate about supporting residents in their housing journey, we encourage you to consider this opportunity.