Client Relations Specialist

4 weeks ago

Herne Bay, Kent, United Kingdom Active Life Full time
Client Relations Specialist

We are currently seeking Client Relations Specialists.

About Us:

Active Life is dedicated to enhancing health and wellness within communities throughout the UK. As a registered charity, we reinvest in the communities we serve.

Your Profile:

We are in search of individuals who are passionate about customer service, strive for excellence, and possess a proactive attitude that fosters a welcoming environment in our facilities. You will be an engaging individual, consistently upholding high standards of service.

As a Client Relations Specialist, you will serve as the initial point of contact for our clientele, delivering a positive and professional experience. First impressions matter, and your role will involve providing a warm, welcoming atmosphere while ensuring hygiene and safety protocols are followed. Client Relations Specialists also play a crucial role in driving sales and customer loyalty, engaging in the sale of our merchandise and serving refreshments.

Key Responsibilities:

In your role as a Client Relations Specialist, you will manage the customer database, actively promoting membership sales. You will provide accurate information and assist clients in evaluating their options to select the most suitable membership level. Additionally, you will support the communication and promotion of the Centre's offerings and assist in generating leads. This position is results-oriented, where your natural ability to influence and persuade will be essential.

To excel as a Client Relations Specialist, you will need effective verbal, numerical, and written communication skills, as you will be processing transactions swiftly and accurately while managing the reception area efficiently. Ideally, you will have experience in delivering exceptional customer service and achieving performance targets in a sales-driven environment. A proactive, solutions-oriented mindset is essential; you should be someone who is willing to go the extra mile.

Main Duties Include:

  • Delivering a consistent and outstanding level of customer service
  • Building rapport and trust with clients by engaging with them and proactively meeting their needs
  • Meeting performance targets and sales goals set by management
  • Ensuring the efficient operation of the front-of-house area, monitoring and controlling access to the centre
  • Managing customer sales and bookings accurately, assisting clients in their choices while driving retention
  • Contributing to program development through innovative ideas and actions that meet customer demands
  • Handling complaints sensitively and promptly, escalating issues as necessary
  • Conducting basic record-keeping tasks, such as monitoring temperature checks and waste records

What We Offer:

We provide competitive compensation and attractive employee benefits. Opportunities for training and qualifications in various leisure activities are available, along with skills development for life. Our extensive training and development programs offer options for full or partial funding.

If you are interested in advancing your career in the leisure sector, we would like to hear from you.

Note: This job advertisement is not intended to serve as a comprehensive job description and is therefore non-exhaustive. A detailed job description will be provided upon securing an employment offer. This may be updated periodically to align with business needs. You may also be required to perform other duties as reasonably requested by the Company.

Applicants receiving a 'conditional' job offer will need to undergo appropriate checks and referencing before starting employment. If the role involves working with children or vulnerable adults, the hiring manager will inform you if a DBS check is necessary. If a DBS check is required, your employment offer will be contingent upon a satisfactory outcome.

In accordance with the Immigration, Nationality and Asylum Act, all applicants must provide proof of eligibility to work in the UK if invited for an interview. Active Life values diversity and encourages applications from all backgrounds and communities.

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