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Team Member
2 months ago
Job Summary:
We are seeking a talented and motivated Front of House staff to join our team at Wells & Co. Careers. As a Front of House team member, you will be responsible for delivering an exceptional customer experience and ensuring that our customers have a memorable dining experience.
Key Responsibilities:
- Customer Service: Take responsibility for the customer journey, ensuring their experience is second to none.
- Order Taking and Payment Processing: Take accurate orders and work closely with kitchen staff to ensure seamless service.
- Menu and Drinks Recommendations: Confidently recommend menu and drinks offerings to customers.
- Service Standards and Quality Control: Observe service and standards, reporting any incidents or issues to management.
- Teamwork and Support: Be a supportive and proactive team member, working collaboratively with colleagues to achieve excellent customer service.
Requirements:
- Previous Experience: Previous experience working front of house in a hospitality or customer-facing environment.
- Passion for Food and Beer: Enthusiasm and passion for food and beer, with a desire to learn and develop your knowledge.
- Excellent Communication Skills: Ability to deliver excellent customer service and work effectively in a fast-paced and pressurized environment.
- Results-Driven and Ambitious: A result-driven and ambitious individual keen to develop your career and grow with our company.
What We Offer:
- Competitive Hourly Rate: A competitive hourly rate, plus tips.
- 28 Days Holiday: 28 days holiday per year.
- Company Pension Scheme: A company pension scheme.
- Retail and Beer Discounts: Retail and beer discounts.
- Fun Culture and Supportive Team: A fun culture surrounded by a supportive team.
- Free Food: Free food when on shift.
- 30% Dining Discount: 30% dining discount on all managed houses.
- Employee Assistance Programme: An employee assistance programme.
- Benefits Portal: A benefits portal.
- Refer a Friend Bonus: A refer a friend bonus.
- Career Development Programme: A career development programme.
- Great Working Environment: A great working environment and great prospects.
