HR Administrative Assistant
1 month ago
Portfolio are proud to be representing our client, a leading HR Consultancy business, in their search for a skilled HR Administrative Assistant. This is an exciting opportunity for a CIPD Graduate or experienced HR professional to join a dynamic team and contribute to the delivery of high-quality HR services to clients.
Job OverviewThis role is a busy and fast-paced position within Employment Consultancy Services, requiring a good understanding of Employment Legislation, specifically relating to policy wording and requirements. The successful candidate will be focused on attention to detail and have great customer focus.
Key Responsibilities- Creation of client documentation based on client needs and suitability of relevant policies and procedures.
- Liaising with clients over the phone, drafting new documents, and dealing with queries as appropriate.
- Providing a client-focused and personalised approach, building relationships and enhancing the client experience at all times.
- Continuous engagement of clients with documentation, ensuring acceptance and issue to staff, and understanding the importance of this in managing employee relations.
- Guiding clients through their online client portal.
- Liaising with Digital Field Consultants and dealing with queries as appropriate.
- Ensuring work is in line with quality criteria and instructions.
- Recording work via computerised systems, using the log process, work log on the Advice, SharePoint, and Successflow systems.
- Checking client details using the computerised database.
- Attending team meetings, as and when required, including mornings, evenings, and weekend conferences, development, and training days.
- Assisting with training for new starters.
- Excellent written English.
- Possess excellent and professional communication skills, especially over the phone.
- Perkbox Discounts.
- Pension Plan and Life Insurance.
- Profit Share Scheme - Annual Bonus.
- Day off on your Birthday.
- Free Breakfast every Monday and Drinks on the last Friday of every month.
- 25 Days Annual Leave + Bank Holidays.
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