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Customer Operations Travel Coordinator

2 months ago

London, Greater London, United Kingdom Antella Travel Recruitment Full time

Job Summary:

Antella Travel Recruitment is seeking a highly skilled and experienced Customer Operations Travel Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and colleagues.

Key Responsibilities:

  • Support and coach a small team within the department to ensure seamless delivery of customer operations.
  • Ensure all bookings are accurate and complete before invoices and itineraries are dispatched.
  • Liaise with suppliers to fulfill all booking requests, manage stop sales, amendments, and cancellations.
  • Responsible for resolving pre-departure customer issues, changes to holidays, and other operational matters.
  • Lead the team and oversee tasks to ensure deadlines are met, and customer expectations are exceeded.

Requirements:

  • Previous experience in administration, support, or operations within the travel industry.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, pension scheme, and paid time off.
  • A hybrid working arrangement, with 2 days in the office and 3 days remote.
  • The opportunity to work with a leading travel company, specializing in bespoke ski holidays within Europe and North America.