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General Practice Support Specialist

3 months ago

Uxbridge, United Kingdom The Confederation, Hillingdon CIC Full time

Position Overview

The General Practice Support Specialist will assist the General Practitioners (GPs) in the efficient operation of clinics by undertaking routine administrative and clinical responsibilities, thereby allowing GPs to concentrate on patient care.

Key Responsibilities

  • Organizing and prioritizing all clinical correspondence for the GP, directing certain communications to other professionals such as clinical pharmacists.
  • Extracting necessary coding information from clinical letters and updating patient records accordingly.
  • Coordinating patient appointments, referrals, diagnostic tests, and follow-up visits.
  • Preparing patients for their consultations with the GP by gathering brief medical histories and conducting preliminary assessments.
  • Performing basic clinical tasks such as urine testing, blood pressure monitoring, ECGs, and phlebotomy.
  • Completing essential forms and documentation for GP approval, including insurance and benefits-related paperwork.
  • Providing explanations of treatment procedures to patients.
  • Assisting the GP in liaising with external agencies, including contacting on-call doctors for advice or arranging patient admissions.
  • Supporting the GP with immunization and wound care procedures.

Professional Development

  • The candidate must possess or be working towards a GP Assistant Certification.
  • Engage in an annual performance review and maintain a record of personal and professional development.
  • Take initiative for personal growth and demonstrate skills to peers in similar roles.
  • Attend all relevant training updates.
  • Communicate any concerns regarding the GP Assistant role and professional development needs to the lead GP.
  • Recognize personal professional boundaries and know how to address them.

Quality Assurance

  • The post-holder will strive to uphold quality standards within the practice by:
  • Alerting team members to quality and risk issues.
  • Adhering to practice protocols.
  • Evaluating personal performance and taking responsibility for actions.
  • Contributing to team effectiveness by reflecting on activities and suggesting improvements.
  • Collaborating effectively with external agencies to meet patient needs.
  • Efficiently managing time, workload, and resources.

Service Implementation

The post-holder will:

  • Apply practice policies, standards, and guidelines.
  • Discuss the impact of these policies on their work with team members.
  • Participate in audits as necessary.

Health and Safety

  • The post-holder will promote and maintain health, safety, and security as outlined in the practice's Health & Safety Policy, including:
  • Utilizing personal security measures in the workplace.
  • Identifying and managing risks associated with work activities.
  • Keeping up-to-date with training to enhance knowledge and skills.
  • Following infection control procedures and maintaining a safe work environment.
  • Reporting identified risks.
  • Complying with local Health and Safety policies and procedures.

Equality and Diversity

  • The post-holder must adhere to policies ensuring equality in employment, treating all individuals with respect regardless of their background.
  • Recognizing and respecting the rights, privacy, and dignity of patients, colleagues, and visitors.
  • Acting in a welcoming and non-judgmental manner towards all individuals.

Patient Confidentiality

  • The post-holder must maintain patient confidentiality at all times, particularly regarding electronically stored personal data.
  • Patient information should only be disclosed to authorized personnel as per practice policies.

Communication and Collaboration

  • The post-holder will recognize the importance of effective communication and will strive to:
  • Communicate clearly with team members and patients.
  • Utilize various communication methods effectively.
  • Establish and maintain effective communication pathways with all stakeholders.

Special Working Conditions

  • The post-holder may be required to travel independently between sites and attend meetings hosted by external agencies.

Job Description Agreement

This job description outlines the primary tasks and responsibilities of the role. Additional duties may be assigned as necessary to ensure the efficient operation of the service.

This description serves as a guide and may be subject to regular review and amendments in consultation with the post-holder.