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Motor Claims Intervention Specialist

2 months ago


Birmingham, Birmingham, United Kingdom MPJ Recruitment Ltd Full time

Job Summary:

MPJ Recruitment Ltd is seeking a highly motivated and experienced Motor Claims Intervention Handler to join our client's team. As a Motor Claims Intervention Handler, you will play a crucial role in the intervention, hire and repair sector of the insurance claims process.

Key Responsibilities:

  • Making outbound calls to successfully capture third parties and achieve commercial goals.
  • Mitigating the cost of captures by establishing the needs of the third party and following established processes.
  • Supporting the follow-up process in handling claims and mitigating claims spend.
  • Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
  • Reviewing claims processes and recommending changes to improve efficiency and reduce leakage.
  • Supporting technical intervention claims matters, including escalated customer scenarios and liability referrals.
  • Sharing best practices with the team and contributing to a collaborative and supportive work environment.

Requirements:

  • A passion for customer service and a commitment to delivering exceptional results.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Strong analytical skills, with the ability to identify areas for improvement and implement changes.
  • Able to work independently and as part of a team, with a strong focus on collaboration and teamwork.
  • Highly adaptable and able to thrive in a dynamic and ever-changing environment.

About the Company:

Our client is a fast-paced entrepreneurial business that specializes in the motor insurance industry. With over 40 years of experience in the industry, they have established a reputation for excellence and innovation.

What We Offer:

A competitive salary, plus bonus, and a comprehensive benefits package. The opportunity to work with a dynamic and experienced team, and to contribute to the growth and success of a leading business in the motor insurance industry.