Motor Claims Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Full time
Job Title: Motor Claims Handler

We are seeking a skilled and experienced Motor Claims Handler to join our dynamic and collaborative Claims team at PIB Insurance Brokers.

About the Role:

As a Motor Claims Handler, you will be responsible for handling a portfolio of Motor Claims from first notification to settlement. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

Key Responsibilities:
  • Manage Motor Claims ensuring service standards are met and/or exceeded
  • Keep an efficient diary system for all claims, ensuring claims are chased as required
  • Develop and maintain a full understanding of Acturis
  • Provide the broking department and clients with claims information and reports as required
  • Ensure complexed claims are handled as per the group procedures
  • Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
  • Produce claims MI/claims reports when required
  • Attend client meetings and present claims information when required
  • Undertake any other duties as requested by management on an ad-hoc basis
  • Ensure personal CPD is managed and kept up to date by keeping skills and knowledge current
Requirements:
  • Robust Commercial Motor Insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures
  • Passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies
  • Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook
  • Cert CII, or working towards this or keen to undertake the qualification in the future
  • Highly organised and have great time management
  • Excellent communication skills both verbally and written
What We Offer:
  • Hybrid working with 3 days in the office and 2 days WFH
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Parking at the office
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

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