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Support Line Officer

2 months ago

Newport, Newport, United Kingdom Marie Curie UK Full time

About Marie Curie UK

Marie Curie UK is a leading charity dedicated to providing end-of-life care and support to individuals and families affected by terminal illness. Our mission is to ensure that everyone has access to the best possible quality of life while living with a terminal illness.

Job Summary

We are seeking a highly skilled and compassionate Support Line Officer to join our Information & Support Team. As a Support Line Officer, you will play a vital role in providing personalized support to individuals affected by terminal illness, their families, and friends. You will be responsible for responding to a wide range of enquiries, from practical matters to emotional concerns, and providing reassurance and guidance to those in need.

Key Responsibilities

  • Respond to enquiries from individuals affected by terminal illness, their families, and friends, providing personalized support and guidance.
  • Utilize resources available through the Marie Curie Information and Support Service, as well as other trusted sources, to address enquiries and provide information.
  • Apply relevant safeguarding procedures to ensure the safety and wellbeing of individuals contacting the helpline.
  • Accurately record information into the database, ensuring data quality and data protection guidelines.

Requirements

  • Excellent communication skills, with a warm and caring approach.
  • A genuine interest in helping others, with patience, adaptability, and a commitment to delivering an excellent customer experience.
  • Ability to work in a challenging environment, with a patient and resilient approach.
  • Background in office administration or customer service experience, preferably in a charity, health, or social care setting.
  • Experience in a customer care or helpline role, with a focus on providing emotional support and guidance.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for continuous professional development and training.
  • A supportive and collaborative work environment.
  • A chance to make a meaningful difference in the lives of individuals and families affected by terminal illness.