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Technical Consultant

2 months ago

London, Greater London, United Kingdom Wanstor Full time
About Wanstor

Wanstor is a multi-award-winning IT service provider, celebrating its 22nd year in business. With a team of over 240 staff, we offer a range of hosted and deployed services to customers of all sizes.

Job Title: Technical Consultant

We are seeking a skilled Technical Consultant to join our dynamic team. As a Technical Consultant, you will be responsible for providing technical support to our customers, troubleshooting complex IT issues, and collaborating with senior technicians and engineers to resolve challenging technical issues.

Key Responsibilities:
  • Provide technical support to customers, including troubleshooting and resolving complex IT issues
  • Collaborate with senior technicians and engineers to escalate and resolve challenging technical issues
  • Stay updated on the latest technologies and industry trends through training and self-study
  • Contribute to the development of support processes and efficiency
Requirements:
  • Experience providing technical support at a 2nd line level or at a 1st line level demonstrating readiness for more
  • Experience of Microsoft server operating systems and technologies, user management through AD
  • Knowledge of ITIL, incident, problem, and change management
  • Ability to understand and operate to the standards of Cyber Essentials for IT Security
What We Offer:
  • Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays
  • Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers
  • Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge
  • Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year
  • Team Spirit: Join a friendly team and engage in various social events organized throughout the year
  • Health and Wellbeing: Benefit from Vitality health programs to keep you at your best