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Customer Service Representative
2 months ago
Job Title: Sales Support Executive
About the Role:
We are seeking a highly skilled Sales Support Executive to join our team at Office Angels. As a Sales Support Executive, you will be the first point of contact for inbound calls, providing exceptional customer service and supporting the Sales Support Manager.
Key Responsibilities:
- Customer Service: Develop and maintain positive relationships with existing and new customers, offering advice and answering their questions.
- Sales Order Management: Review and monitor all sales orders, proactively informing customers of any production or delivery issues.
- Sample Management: Prepare and send samples to existing and potential customers as directed by the sales team.
- CRM Administration: Set up and maintain customer accounts in the CRM system, ensuring accurate and up-to-date information.
- Competitor Research: Update the CRM database with competitor information and ensure merchant contact details are always current.
- Export Administration: Arrange and administer the export of goods with key accounts, including customs clearance.
- Production Collaboration: Collaborate with production to ensure efficient lead times.
- Website Order Processing: Administer website order processing and review shipping quotes for global customers.
Requirements:
- Excellent Customer Service Skills: A natural problem solver with excellent customer service skills.
- Business Acumen: A strong understanding of business principles and practices.
- Communication Skills: Excellent written and verbal communication skills.
- Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer:
We offer a competitive salary and a dynamic work environment. If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.
