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Technical Support Specialist

2 months ago

Bristol, Bristol, United Kingdom Duval Associates Ltd Full time
Job Title: Technical Guest Support Advisor

Join Duval Associates Ltd as a Technical Guest Support Advisor and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our support function, you will play a crucial role in providing top-notch customer service across multiple communication channels, including live chat and telephone calls.

Key Responsibilities:
  • Customer Service: Address customer queries promptly via phone, email, chat, or in-person, managing multiple customer interactions simultaneously while maintaining a high standard of service and providing accurate and comprehensive information regarding products or services.
  • Issue Resolution: Manage and resolve customer complaints in a professional and effective manner, escalating appropriately to ensure timely resolution.
  • Product Knowledge: Maintain an in-depth knowledge of the products or services of both Purple and our partners to provide informed assistance and promote their benefits.
  • Feedback and Insights: Gather customer feedback and insights to help improve products, services, and overall customer experience.
Requirements:
  • Communication Skills: Ability to articulate information clearly and effectively over the phone and in writing.
  • Technical Knowledge: Basic technical knowledge and ability to understand technical information and relay it to end users confidently.
  • Customer Service Experience: Some customer service or customer support experience, preferably in hotels, retail, tech support, or customer service.
  • Team Player: Motivated and a team player attitude, with a desire to learn and grow.
About Us:

Duval Associates Ltd is a young, dynamic company with a global presence, offering a range of products and services. We are committed to delivering exceptional customer experiences and are looking for talented individuals to join our team.

As a Technical Guest Support Advisor, you will have the opportunity to work with a corporate hotel chain and guest wifi services, providing support and resolving issues in a fast-paced and dynamic environment.

We offer a competitive salary, full training, and opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.