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Customer Service Coordinator

2 months ago

Prudhoe, United Kingdom MTrec Ltd Commercial Full time
{"Job Title": "Customer Service Administrator", "Company": "MTrec Commercial", "Job Description": "About the Role

We are seeking an experienced Customer Service Administrator to join our team. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our service contracts, including contract upkeep, job diary management, and customer communication.

Key Responsibilities
  • Service contract upkeep: ensure contracts are up-to-date, chase quotes and invoices, and maintain accurate records.
  • Job diary management: schedule maintenance visits, send service visit forms, and raise jobs on the diary system and SAP.
  • Customer communication: liaise with customers to arrange visits, provide updates, and ensure customer satisfaction.
  • Administrative tasks: process timesheets, verify overtime claims, and maintain vehicle records.
  • Ad hoc duties: assist with site inductions, contractor safety cards, and other administrative tasks as required.
About You

We are looking for a highly organized and proactive individual with excellent communication skills, business knowledge, and IT skills. You must be able to work effectively in a team, demonstrate initiative, and maintain effective relationships with customers.

Experience in Microsoft Word, Excel, PowerPoint, and Outlook is essential, with experience of SAP and Protean being a plus.

What We Offer

As a Customer Service Administrator with MTrec Commercial, you will have the opportunity to work with a leading industry client, develop your skills and experience, and contribute to the success of our team.

", "Job Requirements": "
  • Excellent organizational and logistical skills
  • Sound business knowledge
  • Employee relationship skills with understanding of H & S issues
  • Interpersonal skills
  • IT skills especially word and excel
  • Diplomacy, tact, and mediation skills
  • Customer-focused with a proactive approach to day-to-day work
  • Ability to work under own initiative
", "Company Information": "MTrec Commercial is a leading recruitment agency specializing in commercial and industrial recruitment. We pride ourselves on our commitment to excellence, customer service, and building long-term relationships with our clients and candidates."}