Customer Service Representative

2 months ago

Frodsham, United Kingdom McCarthy Recruitment Full time
About the Role

We are seeking an exceptional Customer Advisor to join our team at McCarthy Recruitment. As a key member of our sales team, you will be responsible for delivering an outstanding customer experience, driving sales, and building strong relationships with our clients.

Key Responsibilities
  • Contribute to and drive sales through excellent service and relationship building
  • Achieve sales targets and convert inbound leads
  • Ensure product knowledge is passed on to customers to advise on the best product for them to purchase
  • Manage the customer journey, from processing all correct information to final order
  • Produce detailed and accurate quotations for customers, including finance agreements
  • Manage own quotations lists
  • Adhere to sales team standards checklist
About You
  • Experienced Customer Advisor with exemplary customer service skills
  • Excellent written and verbal communication skills
  • IT literate and confident in the use of the full MS Office suite
  • Provides exceptional customer care and understands the power of providing excellent customer experience
  • Experience of a range of offline and online sales methods, including face-to-face selling, selling over the phone, and via live chats
  • Detail-oriented, likes to be a product expert, and understands that knowledge is power when advising customers
  • Is able to understand subliminal selling and upselling
  • A conscientious and collaborative team player
  • Strong track record in achieving sales targets and driving profitability
  • Team player who enjoys working as part of a collaborative, close-knit team
  • Motivated and confident with the ability to drive your own development
  • Able to build a rapport and communicate with a wide range of customers
  • Resilient, focused, and enjoys achieving and exceeding targets
  • Highly organized with excellent attention to detail
  • Must have a driving license
About Our Client

Our client is an award-winning business that prides itself on delivering world-class service to its clients. They are growing rapidly and can offer personal development and great earning opportunities.

Why Join Us?
  • Generous discounts
  • Pension scheme
  • Discounted gym membership
  • On-the-job training and development
  • Free snacks and drinks
  • Staff recognition awards
  • Eye care voucher
  • Free parking
  • Healthcare plan
  • Company bonus scheme
  • Career progression
  • Holiday loyalty scheme
  • Team building experiences

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