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Front Office Receptionist

2 months ago


Bath, Bath and North East Somerset, United Kingdom Apex City of Bath Hotel Full time
About the Role

We are seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at Apex City of Bath Hotel. As a key member of our Guest Services team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming experience for our guests.

Key Responsibilities
  • Guest Check-in/Check-out: Ensure a seamless and efficient check-in and check-out process for our guests.
  • Front Desk Operations: Manage the front desk area, responding to guest inquiries, and resolving any issues that may arise.
  • Communication: Provide accurate and timely information to guests regarding hotel facilities, services, and local attractions.
  • Team Collaboration: Work closely with other departments to ensure a smooth and efficient operation of the hotel.
  • Problem-solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests from diverse backgrounds.
  • Customer Service Focus: Demonstrate a genuine passion for delivering exceptional customer service and creating a warm welcome for our guests.
  • Organizational Skills: Possess strong organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring accuracy and efficiency in all aspects of the role.
  • Team Player: Be a team player, willing to work collaboratively with other departments to achieve common goals.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Training and Development: Opportunities for training and development to enhance your skills and career progression.
  • Fun and Supportive Work Environment: A fun and supportive work environment, with a team that values teamwork and collaboration.
  • Opportunities for Advancement: Opportunities for advancement and career growth within the company.