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IT Support Specialist

2 months ago

Worcester, Worcestershire, United Kingdom Bosch Group Full time
Job Description

Job Summary: We are seeking a highly motivated and detail-oriented IT Support Apprentice to join our team at the Bosch Group. As an IT Support Apprentice, you will play a critical role in providing technical support and assistance to our customers and internal teams.

Key Responsibilities:

  • Provide Technical Support: Offer expert technical support and assistance to customers and internal teams via phone, email, or in-person.
  • Hardware and Software Support: Install, configure, and troubleshoot hardware and software issues to ensure seamless operation.
  • Customer Service: Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
  • Documentation and Knowledge Management: Maintain accurate and up-to-date documentation and knowledge management systems to ensure easy access to information.
  • Collaboration and Communication: Work closely with cross-functional teams to resolve technical issues and improve overall customer experience.

Requirements:

  • Education: Enrolled in the Level 3 Information Communications Technician Apprenticeship program.
  • Skills: Excellent communication and problem-solving skills, ability to work independently and as part of a team, and a strong passion for technology and customer service.
  • Eligibility: Must be a UK resident and live in England for at least 50% of the year, have lived in the EU or UK for the previous 3 years continuously, and meet the eligibility criteria for the apprenticeship program.

Working Conditions:

  • Work Schedule: 39 hours a week, Monday to Thursday, and Friday with a 1-hour unpaid break.
  • Location: Office-based role at the Bosch Group headquarters.