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Complaints Resolution Specialist

2 months ago

Hinckley, United Kingdom Coulter Elite Resourcing Full time
Complaints Handler Job Description

Coulter Elite Resourcing is seeking a skilled Complaints Handler to join our team in Hinckley. As a Complaints Handler, you will be the first point of contact for clients and will be responsible for resolving issues and concerns in a timely and professional manner.

Key Responsibilities:
  • Acknowledge and investigate member complaints in accordance with our complaint's procedure
  • Resolve member complaints in a timely and satisfactory manner
  • Obtain prompt responses to member queries and service issues
  • Review member complaints and identify areas for improvement
  • Activate member accounts and book initial appointments
  • Resolve member and consultant telephone queries and service issues
Person Specification:
  • Highly motivated with excellent communication skills
  • Ability to work in a fast-paced environment with strong time management skills
  • Consultative and friendly approach with the ability to work under pressure

This is a full-time permanent position, working Monday to Friday 9am – 5pm. We offer a competitive salary of up to £26,000, a profit share scheme, and monthly incentives. If you are a motivated and customer-focused individual, please apply for this exciting opportunity.