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Insurance Support Specialist
2 months ago
**Job Summary**
Pro Insurance Solutions Ltd is seeking a highly skilled and experienced Underwriting Support Assistant to join our team. As an Underwriting Support Assistant, you will play a crucial role in supporting the Underwriting Support Managers and the Underwriting teams on a day-to-day basis.
**Key Responsibilities**
- Provide submission clearance for new risks and ensure timely and accurate processing.
- Support new brokers through the accreditation process and ensure a smooth onboarding experience.
- Prepare quote, certificate, and policy documentation with precision and attention to detail.
- Manage and follow up on audit requirements to ensure compliance and accuracy.
- Monitor and manage new surveys and subsequent requirements to ensure timely completion.
- Support new coverholders through the approval process and ensure seamless integration.
- Chase and manage coverholder bordereau to ensure timely completion and accuracy.
- Understand individual (re)insurance contract details, including notification requirements, security requirements, reinstatements, cancellation notices, and provide reporting and management oversight.
- Ensure timeliness and accuracy of security requirements (LOCs and Funds withheld) in support of the underwriting business.
- Understand underwriting support processes and systems, extract and manipulate submission-related data from broker portals, and act as treaty statement liaison and monitor dual signature requirements.
- Quality check risk recording instructions and ensure 'Right First Time' prior to issuance to the offshore team and report quality measures.
- Identify and transition tasks from onshore to offshore teams and build and maintain excellent working relationships with the underwriting team.
- Monitor workflow tools and ensure tasks are completed within appropriate timeframes.
**Requirements**
- Relevant (re)insurance industry experience, ideally within Underwriting Community.
- Excellent verbal and written communication skills.
- Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models.
- Possess a continuous improvement mindset.
- Ability to work flexibly in order to complete duties of the role, particularly during peak underwriting periods.
- Proven ability to prioritize and organize effectively.
- Proven ability to work with speed and accuracy, particularly under pressure.
- Experience supporting work allocation and working to SLAs/tight deadlines.
- Proven experience of building and maintaining good working relationships.
