Insurance Support Specialist

4 weeks ago


Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time
About the Role

We are seeking a highly skilled and motivated Insurance Support Specialist to join our team at Acorn Insurance & Financial Services LTD. As an Insurance Support Specialist, you will play a vital role in providing exceptional customer service to our clients and agents, ensuring the smooth conversion of new business and meeting retention targets.

Key Responsibilities
  • Respond to client and agent enquiries in a courteous and professional manner, ensuring all necessary information is obtained and communicated.
  • Process new business, renewals, and cancellations with accuracy and efficiency.
  • Refer and process driver/criteria referrals and MTAs upon request from brokers.
  • Validate diaries to combat potential misrepresentation and daily validation of risks coming through SchemeServe.
  • Assist other team members as needed.
Requirements
  • Clear and effective communication skills.
  • Ability to assist clients of all ages and backgrounds.
  • Excellent organisational skills and ability to prioritise work.
  • Strong literacy and numeracy skills.
  • Excellent telephone manner.
  • Timekeeping and organisational skills.
  • Confidence in taking calls from brokers.
  • Able to self-motivate and/or work part of a team.
  • Attention to detail.
What We Offer
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service.
  • Additional Buy and Sell Holidays.
  • Company Sick Pay Scheme.
  • Company Paid Maternity and Paternity Leave.
  • Generous Company Pension Scheme.
  • A comprehensive Mental Health support system via the Health Assured Employee Assistance Programme (EAP).
  • A wide network of mental health first aiders.
  • Our very own reward and discount platform "Your Tomorrow".
  • Fresh fruit deliveries twice a week.
  • £250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames.
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance & Financial Services LTD could be the next step in your career journey.



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