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Operations Manager
2 months ago
About the Role
Kopek Security and Facilities Ltd is a leading provider of security solutions, committed to delivering exceptional service to our clients. We are seeking an experienced Operations Manager to join our team, responsible for ensuring the effective management of our operational functions.
The successful candidate will be a strategic thinker, with a proven track record of managing customer relationships, leading teams, and driving business growth. They will be responsible for implementing effective controls, monitoring processes, and exercising command and control.
Key Responsibilities:
- Customer Relationship Management: Manage customer relationships, ensuring exceptional service and building strong partnerships.
- Team Leadership: Lead and manage a team of security personnel, including Dog Handlers, Security Guards, Duty Supervisors, and Schedulers.
- Business Growth: Identify opportunities for business growth, develop and implement strategies to increase revenue, and upsell to existing clients.
- Risk Management: Conduct quality risk assessments, draft mitigating security actions, and implement effective security solutions.
- Communication: Communicate effectively with all stakeholders, including clients, staff, and management.
- Training and Development: Provide guidance and training to staff on security procedures and emergency response protocols.
- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
- SIA Licence (frontline): Essential
- Full Drivers licence (manual): Essential
- ISOH Course (Managing Safely): Desirable
- IOSH Leading Safely: Desirable
- Management and leadership experience within the Security Industry: Essential
- Previous experience as an Operations Manager within the Security Industry: Desirable
- Knowledge of the Security Industry, including operational and client requirements: Essential
- Event Management: Essential
- Sound knowledge of security pricing: Desirable
- Proven negotiation and influencing skills: Desirable
- Strong leadership qualities and ability to coordinate multiple stakeholders: Essential
- Proven record of staff management and development: Essential
- Attention to detail and proactive approach to implement effective mitigation strategies: Essential
- Excellent communication skills: Essential
- Commitment to ensuring the wellbeing of all employees: Essential
- Fully conversed with writing Assignment Instructions and Risk Assessments for new and existing clients: Essential
Salary: up to £36,000 pro rata for the best candidate. As part of the role, there will be a requirement to cover the out of hours escalation on a rotating basis, paid additional to the salary agreed at the agreed rate.
Working pattern: Friday, Saturday, Sunday, and Monday – 40 contracted hours, inclusive of a 30-minute unpaid break. Start and finish times to reflect the needs of the role, with primary focus on Saturday and Sunday.
