Service Manager

3 weeks ago

London, Greater London, United Kingdom Jamma Umoja Full time
About the Role

We are seeking an experienced and compassionate Service Manager to lead our Residential Family Assessment Centre. As a key member of our team, you will be responsible for ensuring the delivery of high-quality assessment services to families, overseeing the daily operations, and managing a multidisciplinary team.

Key Responsibilities
  • Leadership and Management:
    • Provide Leadership: Lead, direct, and inspire a team of family support workers to deliver outstanding services.
    • Staff Management: Assist in recruitment, training, supervision, and performance management of staff. Ensure that staff are supported and motivated to perform their roles effectively.
    • Service Delivery: Ensure High-Quality Assessments: Oversee the delivery of thorough and accurate assessments of families, ensuring that reports are completed to a high standard and within required timeframes.
    • Service Management: Manage a Residential Family Assessment Centre, ensuring efficient operation in accordance with relevant legislation, procedures, policies, and the Statement of Purpose.
    • Safeguarding: Take lead responsibility for ensuring that all safeguarding practices are adhered to, maintaining a safe environment for children and families.
    • Service Improvement: Continuously evaluate and improve the center's services, implementing changes to enhance service delivery and outcomes for families.
  • Qualifications and Experience:
    • Degree in Social Work or a related field, with registration with a relevant professional body.
    • Extensive Experience in social work, child protection, or family services, with significant experience in a leadership or management role.
    • Strong Knowledge of child protection legislation, safeguarding procedures, and family assessment processes.
    • Excellent Communication Skills, both written and verbal, with the ability to produce high-quality reports and present to stakeholders.
    • Proven Ability to manage a multidisciplinary team and work collaboratively with external partners.
  • Personal Attributes:
    • Leadership: A strong, compassionate leader with the ability to inspire and motivate others.
    • Resilience: Able to handle complex and emotionally challenging situations with professionalism.
    • Integrity: Demonstrates a commitment to ethical practice and safeguarding principles.
    • Problem-Solving: Strong analytical and decision-making skills, with the ability to resolve complex issues effectively.
    • Adaptability: Flexible and open to change, with the ability to manage competing priorities.
    What We Offer
    • Company pension
    • Free parking
    • Health & wellbeing programme
    • On-site parking

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