Customer Service Representative

4 weeks ago

Bath, Bath and North East Somerset, United Kingdom ENGINEERINGUK Full time
Customer Service Consultant - 12 Month Fixed Term Contract

Location: Bath, Stirling, Edinburgh

Be the face and voice of a leading financial brand, delivering exceptional customer service to our clients.

The Role:

As a Customer Service Consultant, you will be part of a dynamic team responsible for delivering industry-leading customer service as part of our inbound contact centre team. The Contact Centre team plays a crucial role in ensuring advisers and customers have a seamless experience in their communications with M&G.

We operate a hybrid approach to home/office working, with at least 3 flexible days in the office and the rest from home. You will have all the necessary equipment to carry out your role both in the office and outside it. Our offices provide complimentary tea and coffee, subsidised Starbucks, and transport to and from work when you are on a 9-5 shift from certain areas in central Scotland.

We also offer exam support for anyone looking to gain financial qualifications.

Key Responsibilities:

  • Maintain customer accounts, processing transactions and enquiries accurately and within agreed timescales.
  • Own all requests and enquiries from end to end, delivering a personal service.
  • Continuously seek knowledge to provide support to advisors, clients, and colleagues.

Desirable Skills & Experience:

  • Experience in customer service and administrative environments, preferably in financial services.
  • Experience handling calls in a busy Call Centre environment, where high standards, productivity, and quality are essential.

Benefits:

  • Generous pension (up to 13% company contribution).
  • Eligibility for annual performance bonus.
  • 30 days' holiday per year plus bank holidays (32 in Scotland).
  • Private medical insurance.
  • Critical Illness cover (subject to T&C).

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