Senior Infrastructure Specialist

3 days ago

Cambridge, Cambridgeshire, United Kingdom VDart Inc Full time
Job Summary

We are seeking a highly skilled Senior Infrastructure Specialist to join our team at VDart Inc. as a Technical Operations Manager. The ideal candidate will have expertise in Deskside EUC technology, Network server, SCCM, Active directory technology, and a strong background in maintaining open invoices, preparing reports from ServiceNow, MS Excel, and PowerPoint.

Key Responsibilities
  • Manage Breakfix digital desk, SharePoint, and centralized services for demand from Research users in the office.
  • Prepare Image and build PCs, laptops, configure and troubleshoot PC and manage end-user hardware and software issues.
  • Experience on Mobile platform MDM support, iPhone, and iPad issues.
  • Manage Support on hardware, shell swap, printer server, racking, and stacking experience.
  • Prepare weekly and monthly reports and share with the client and Cognizant leadership.
  • Handle critical incidents such as P1/p2 and communicate to the stakeholders proactively.
  • Point of escalation for issues related to the site outside of the Lab environment.
  • Hardware, network infrastructure, etc. Hands-on Experience in server, network, storage, backup technologies.
Requirements
  • Experience in handling Life science environment/client and experience in GXP GMP environment.
  • Possess a strong technical background in End-user computing, Deskside areas.
  • Being primary point of contact for the site and proactively communicate to the stakeholders and high-profile users.
  • Demonstrate expertise in maintaining and managing open invoices.
  • Have excellent problem-solving skills and attention to detail.
  • Show proficiency in integrating SharePoint with other enterprise applications.
  • Exhibit strong communication and collaboration skills.
  • Have experience in implementing SharePoint governance and security best practices.
  • Be capable of developing and maintaining comprehensive documentation.
  • Display a proactive approach to identifying and addressing system improvements.
  • Have a track record of successfully managing technical projects.
  • Show ability to provide effective training and support to end-users.
  • Demonstrate a commitment to continuous learning and professional development.
  • Have a strong understanding of ITIL and ITSM processes.

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