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Key Accounts Administrator

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Eastleigh, Hampshire, United Kingdom Dynamite Recruitment Solutions Ltd Full time

We are seeking a proactive and motivated professional to join our team at Dynamite Recruitment Solutions Ltd as a Key Accounts Administrator. This is an exciting opportunity to work with an industry leading national Fire Security business that is rapidly growing and seeking a dedicated individual to support their Head Office team.

Key Responsibilities:

  • To provide exceptional support to customers and internal teams to ensure any Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) on accounts are met.
  • To maintain accurate and up-to-date account data, ensuring seamless communication between teams.
  • To complete daily, weekly, and monthly tasks as assigned to support large national customers, promoting efficiency and productivity.
  • To provide exceptional customer service, answering phone calls during peak periods or as assigned to overflow, ensuring a positive experience for customers.
  • To upload documents to customer-specific portals in line with their contract requirements, ensuring compliance and satisfaction.
  • To identify opportunities to improve processes, leveraging knowledge of business management systems to automate tasks and enhance efficiency.
  • To maintain accurate information on customer comments in business management systems and intranet platforms, ensuring transparency and accountability.
  • To possess a strong understanding of Fire Security Products, enabling effective account management, commercial acumen, and positive customer perceptions.
  • To foster excellent relationships with customers and departments, ensuring seamless communication and collaboration.