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Employment Support Advisor
2 months ago
Job Summary:
Palladium Group, Inc. is seeking a highly skilled and motivated individual to join our team as a Community Employment Advisor. As a key member of our team, you will play a vital role in delivering high-quality employability provision to customers, both remotely and face-to-face.
Key Responsibilities:
- Build and maintain positive working relationships with customers, employers, and stakeholders to ensure smooth operation of all processes.
- Identify, structure, and recommend vacancy and training solutions to meet the specific needs of customers and employers.
- Maintain accurate and up-to-date customer records to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
- Develop and maintain knowledge of specialist signposting services in the local area, including specific disabilities, housing, benefits, and other relevant areas.
- Meet personal performance targets, Key Performance Indicators, and all Quality and Compliance measures by delivering high-quality employability provision to customers.
- Develop and maintain relationships with key stakeholders, including employers, Job Centre teams, and provisions and funding providers.
- Provide one-to-one support and coaching to individuals, with the ability to constructively challenge where needed.
Requirements:
- Experience of providing one-to-one support and coaching to individuals.
- Track record of performance and success in target-driven sales and customer or community-facing roles.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
- The chance to make a real difference in the lives of our customers.
About Palladium:
Palladium is a global leader in the design, development, and delivery of integrated program solutions that change people's lives. We are committed to embedding equity, diversity, and inclusion into everything we do and welcome applications from all sections of society.
Equity, Diversity, and Inclusion:
Palladium is committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We believe that diversity and inclusion are essential to our success and are committed to ensuring that our workplace reflects the diversity of the communities we serve.
Safeguarding:
Palladium is committed to ensuring that all children and adults who come into contact with us are treated with respect and are free from abuse. We have a zero-tolerance approach to child abuse and exploitation and are committed to protecting children from harm.