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Customer Service Representative

2 months ago

York, York City, United Kingdom SSP Full time

Job Title: Customer Service Assistant

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and ensuring that our services meet the highest standards.

Key Responsibilities:

  • Operate Platform Trucks: Safely operate platform trucks for train-side deliveries, ensuring that all tasks are completed efficiently and effectively.
  • Loading and Unloading: Load and unload catering equipment and stock from TPE trains, adhering to health and safety regulations.
  • Order Assembly and Stock Control: Assemble and manage orders, ensuring accurate stock levels and efficient inventory management.
  • Health and Safety Compliance: Maintain a safe working environment by adhering to health and safety regulations and guidelines.

Why Work with Us:

At SSP, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team members enjoy a range of benefits, including:

  • Employee Discounts: Enjoy up to 50% discount on various SSP brands and franchises across the UK.
  • Up to 75% Discount: Receive up to 75% discount on SSP brands during work hours.
  • Friends and Family App: Access 20% discount across our Catering, Whistlestop, and Urban Express units.
  • Learn while You Earn: Access award-winning training, apprenticeships, and development opportunities.
  • Internal Growth Opportunities: Build your career with us, with 70% of our managers being internal promotions.
  • App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline.
  • Health and Wellbeing Support: Enjoy retail trust, flexible working, family-friendly leave, and more.
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
  • Financial Support: Enjoy UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans.
  • Referral Rewards: Get rewarded with £400 for successful referrals.
  • Holiday Allowance: Enjoy 28 days holiday pro rata, inclusive of Bank Holidays.
  • Rewards & Recognition: Enjoy RG Stars, Extra Mile Vouchers, and more.
  • Travel and Leisure Pass: Enjoy duty and leisure pass for TPE after probation.