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Casino Operations Manager
2 months ago
About the Role
We are seeking an exceptional Casino Manager to join our team at Grosvenor Cardiff. As a key member of our management team, you will be responsible for delivering an outstanding customer experience, driving sales, and controlling costs to drive casino profitability.
Key Responsibilities
- Develop and lead a high-performing team of multi-skilled employees to deliver the Grosvenor brand experience across gaming, leisure, and food and beverage.
- Deliver an excellent product and customer experience while upholding the principles of safer gambling through all gaming activities in the Casino.
- Drive the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Proactively drive sales and control margin and costs to drive casino profitability.
- Ensure the casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling.
Requirements
- Happy to develop the best candidate with the right attitude and behaviours (proactive approach, willingness to get stuck in, confidence to make decisions, desire to learn and develop self).
- Experience of leading a team within a service-driven environment.
- Fanatical about delivering unrivalled customer experience.
- Excellent leader, communicator, collaborator.
- Beneficial if you have previous casino gaming experience but not essential.
- Advantage if you hold a Personal Management Licence (PML).
Working Hours
40 hours per week (working shifts typically are 7am - 3pm / 3pm - 11pm / 11pm - 7am).
What We Offer
- Life cover and private medical insurance.
- Contributory Pension Scheme.
- 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price.
- Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events.
- Career Growth – We're invested in your future, offering opportunities to develop and grow within the company.