Operations Manager
11 hours ago
Institute for Outdoor Learning is seeking a dedicated Duty Manager to join our team. This role entails overseeing various aspects of site operation, including staff management, equipment maintenance, health and safety, customer care, and administration. The ideal candidate will possess excellent communication skills, be able to work effectively in a team environment, and have previous experience in providing high-level customer service.
Key Responsibilities:
- To train and develop a happy, engaged, and professional team that delivers an exceptional customer experience.
- Managing the performance of all employees and reporting performance and disciplinary issues to site managers when necessary.
Health and Safety:
- To ensure a safe working environment without compromising the health of you, your colleagues, and visiting customers.
- Ensuring adherence to and communication of all health and safety policies, procedures, rules, and regulations with assistance from our H&S Executives.
- Maintaining site PPE in good condition.
Customer Service and Safety:
- Assisting with customer inquiries and bookings.
- Ensuring participants are fully prepared for activities and comply with company rules regarding height, weight, age, and medical conditions.
- Taking reasonable measures to maximise customer satisfaction and minimise complaints.
- Able to work outdoors in various weather conditions and at height with confidence.
- It is operational necessity that the right candidate holds relevant certifications and training for rescues (rescue training will be provided if needed).
- A level of qualification in First Aid (First-Aid training can be provided if required).
- Holidays are accrued pro-rata.
- Average working hours will be 40 per week.
- The estimated salary for this role is £38,000 per annum.
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