Senior IT Support Specialist

4 days ago

South East England, United Kingdom Kurt Geiger Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Kurt Geiger. As a key member of our IT department, you will be responsible for providing expert technical support and service to our colleagues and teams across the organization.

Key Responsibilities
  • Provide technical support and service to users, including hardware, software, and network issues.
  • Monitor and respond to system events, including disk usage, network outages, server downtime, and security breaches.
  • Build, configure, and install hardware, software, and networks for users, stores, and offices.
  • Work closely with third-party suppliers and service providers to resolve incidents and requests.
  • Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
  • Process starters, leavers, and amendments promptly and within SLA where defined.
  • Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
  • Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
Requirements
  • Exposure in the IT industry within a similar role.
  • Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/ Office 365, Azure Virtual Desktop.
  • Windows imaging and deployment.
  • Basic understanding of Cisco Meraki MDM platform and SDWAN.
  • Understanding basic Networking TCP IP/ UDP, DNS, VPNs, VLANs.
  • Android and Apple mobile devices deployment.
  • Understanding of EPOS technology/ PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions.
  • PCI / P2PE - advantageous but not essential.
  • Jamf Experience is great but not essential.
  • A driving License is advantageous but not essential.
  • Understanding of Windows servers and AWS.
  • Great customer service to support the business.
Technical Skills
  • Build, configure and install hardware, software and networks for users, stores, and offices.
  • Monitor, respond to, and escalate business-affecting system events such as disk usage, network outages, server downtime, and security breaches.
  • Use current security software and systems to ensure a safe technical environment for KG systems and their users.
Compliance
  • Create documentation for new processes/procedures and systems as appropriate.
  • Ensure all equipment is audited and asset tracked.
  • Maintain knowledge base support documents to assist with continued support and training.
  • Work with the SDMs to continuously improve the systems, processes and running of the Support Desk.
  • Comply with and advise on Kurt Geiger Technology standards.
  • Comply with and advise on security procedures and processes as published by the Information Security Manager.

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