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Senior IT Support Specialist

2 months ago

South East England, United Kingdom Kurt Geiger Full time
Job Description

Job Title: Senior IT Support Specialist

Job Summary:

We are seeking a highly skilled Senior IT Support Specialist to join our team at Kurt Geiger. As a key member of our IT department, you will be responsible for providing expert technical support and service to our colleagues and teams across the organization.

Key Responsibilities:

  • Provide technical support and service to colleagues and teams across the organization, including troubleshooting and resolving hardware and software issues.
  • Identify opportunities to improve technical processes and implement recommendations to reduce or remove common support issues.
  • Contribute to the delivery of IT projects, ensuring deadlines and milestones are met.
  • Field support for stores and workspaces in the UK and abroad, including first-line support troubleshooting for POS queries.
  • Monitor, respond to, and escalate business-affecting system events, such as disk usage, network outages, server downtime, and security breaches.
  • Ensure all equipment is audited and asset tracked, and maintain knowledge base support documents to assist with continued support and training.

Requirements:

  • Technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Windows imaging and deployment, and basic networking (TCP/IP, UDP, DNS, VPNs, VLANs).
  • Experience with Android and Apple mobile devices deployment, and Jamf (desirable).
  • A driving license is advantageous but not essential.
  • Understanding of Windows servers and AWS.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading fashion brand.
  • A dynamic and supportive work environment.