Senior IT Support Specialist
3 days ago
Job Title: Senior IT Support Specialist
Job Summary:
We are seeking a highly skilled Senior IT Support Specialist to join our team at Kurt Geiger. As a key member of our IT department, you will be responsible for providing expert technical support and service to our colleagues and teams across the organization.
Key Responsibilities:
- Provide technical support and service to colleagues and teams across the organization, including troubleshooting and resolving hardware and software issues.
- Identify opportunities to improve technical processes and implement recommendations to reduce or remove common support issues.
- Contribute to the delivery of IT projects, ensuring deadlines and milestones are met.
- Field support for stores and workspaces in the UK and abroad, including first-line support troubleshooting for POS queries.
- Monitor, respond to, and escalate business-affecting system events, such as disk usage, network outages, server downtime, and security breaches.
- Ensure all equipment is audited and asset tracked, and maintain knowledge base support documents to assist with continued support and training.
Requirements:
- Technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Windows imaging and deployment, and basic networking (TCP/IP, UDP, DNS, VPNs, VLANs).
- Experience with Android and Apple mobile devices deployment, and Jamf (desirable).
- A driving license is advantageous but not essential.
- Understanding of Windows servers and AWS.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading fashion brand.
- A dynamic and supportive work environment.
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